Resources

You are here: Home » Resources

FAQ

  • Can I still receive support for older or discontinued products?

    Yes. We are committed to providing at least 10 years of spare parts supply and technical support for all products sold, ensuring sustainable operation throughout the equipment's entire lifecycle.
  • What could cause a decrease in efficiency during operation?

    Common causes include mechanical seal wear, increased impeller clearance, or pipeline blockage. We recommend regular maintenance and contacting us promptly for professional inspection and optimization adjustments.
  • How can I ensure the compatibility of replacement parts?

    Please provide the equipment model and serial number. All our replacement parts come from the original manufacturer's production system, ensuring that they are completely consistent with the original parts in terms of specifications, materials, and performance.
  • What situations are not covered by free warranty service?

    Damage caused by abnormal operation, unauthorized modifications, force majeure, or failure to perform maintenance as required by the instruction manual is not covered by the free warranty.
  • How should I handle equipment malfunctions?

    Please contact our after-sales team immediately, providing the equipment serial number and a description of the malfunction. We will provide remote troubleshooting guidance, and if necessary, arrange for a technical engineer to respond within 24 hours and provide a solution.

Download

Download

About KANGQIAO

Manufacturing and sales of pumps, valves, mechanical accessories, mechanical seals and their cooling auxiliary devices, couplings; Self operated and agent import and export business of various goods and technologies.

Quick Links

Product Category

Contact Us

Copyright © 2026 Taizhou Kangqiao Electromechanical Equipment Co., Ltd. All Rights Reserved.|SitemapPrivacy Policy  苏ICP备2026016503号-1